An ambulance is available in emergencies on 112, which is staffed 24/7. The major organisation to respond to emergencies in Neuss is the German Red Cross, Deutsches Rotes Kreuz,. Besides running ambulances they offer other health related services, rapid response and crisis units.
Callers to 112 are asked their name then six Ws: Who, wer; what, was; where, wo; when, wann; how, wie; why, warum. English will normally be spoken and will request you wait to clarify.